Terms of Service

1. Acceptance of these terms

By using ionlabs.ai, submitting a form, purchasing a service, or entering into a written proposal or agreement with us, you agree to these Terms of Service (“Terms”). If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

If you do not agree to these Terms, do not use our website or services.

2. Our services

IonLabs LLC is a Nevada limited liability company that designs, builds, and manages AI systems and related services for businesses. Depending on what you engage us for, this may include AI phone receptionists, automated lead follow-up and CRM workflows, business-process automation, and website hosting and maintenance.

We provide services to businesses. Our services are not intended for personal, family, or household use.

3. Orders & scope of work

The specific services we provide, the deliverables, the timeline, and the price are set out in a written proposal, statement of work, order form, checkout page, or invoice (each, an “Order”). An Order becomes binding when you accept it — by signing it, approving it in writing, or completing payment.

If an Order conflicts with these Terms, the Order controls for that engagement.

Work outside the agreed scope — including new features, additional pages, redesigns, or extra rounds of revision — is not included and will be quoted separately before we begin.

4. Fees & billing

• Setup and build fees are one-time charges for the initial design, configuration, and deployment of a system. Typical setup fees range from $500 to $15,000 depending on scope, as stated in your Order.
• Subscription fees are recurring charges for ongoing hosting, monitoring, management, support, and maintenance. Typical subscription fees range from $49 to $2,500 per month depending on the service, as stated in your Order.
• Payment method. Payments are processed by Stripe. By providing a payment method, you authorize us to charge that method for the amounts due under your Order, including recurring charges, until you cancel as described below.
• Currency and taxes. All fees are in U.S. dollars. Fees do not include any sales, use, or similar taxes; where such taxes apply, they will be added to your invoice and you are responsible for paying them.
• Third-party costs — such as domain registration, ad spend, telephony minutes, and third-party software licenses — are your responsibility unless your Order expressly says we cover them.

5. Subscription renewal

Subscriptions bill in advance and renew automatically at the end of each billing period — monthly for monthly plans, annually for annual plans — at the then-current rate, until cancelled.

We will give you at least 30 days' notice before any increase to your subscription rate. If you do not agree to the new rate, you may cancel before it takes effect.

6. Cancellation & refunds

How to cancel

You may cancel a subscription at any time by emailing hello@ionlabs.ai or by using the customer billing portal link included on your receipts. We will confirm your cancellation in writing.

When cancellation takes effect

• Unless your Order states a minimum term, cancellation takes effect 30 days after we receive your notice. Your service continues during that period and you are billed for it.
• If your Order includes a minimum term (for example, a 12-month commitment), cancellation takes effect at the end of that term unless we agree otherwise in writing.
• After cancellation takes effect, we stop billing you and stop providing the service. Hosted sites and systems we operate for you will be taken offline unless you arrange a transfer.

Refunds

• Setup and build fees are non-refundable once work has begun, because they pay for custom work already performed.
• Subscription fees are non-refundable for periods already served. We do not provide partial-month refunds for the period in which you cancel.
• Annual prepayments: if you cancel mid-term for a reason other than our uncured material breach, we do not refund the unused portion unless your Order says otherwise.
• If we materially fail to deliver a service and do not fix it within 30 days of your written notice, you may cancel immediately and we will refund fees paid for the affected period that has not been served.
• Billing errors: if we charge you incorrectly, tell us within 60 days and we will correct it and refund any overcharge.

Your data on cancellation

On request made within 30 days of cancellation, we will provide you a copy of your website files and the business data we hold for you in a commonly used format. After that period we may delete it. Domain names registered in your name remain yours, and we will cooperate with a transfer.

7. Failed & late payments

If a payment fails, we will retry it and notify you. If an invoice remains unpaid 10 days past its due date, we may suspend the service until payment is received. If it remains unpaid 30 days past due, we may terminate the engagement. Suspension does not relieve you of amounts owed. Overdue amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

8. Your responsibilities

• Provide accurate information, content, access, and approvals in a timely manner. Delays caused by missing input may shift timelines.
• Maintain your own accounts with third-party platforms where required, and keep them funded and in good standing.
• Ensure you have the rights to any content, images, logos, testimonials, or data you provide to us.
• Comply with the laws that apply to your business and your use of the systems we build — including telemarketing and messaging rules (such as the TCPA), call-recording and consent laws, advertising and endorsement rules, and privacy laws. You are responsible for the messages sent and calls made through systems operated on your behalf and for maintaining your own privacy policy and required consents.
• Do not use our services for unlawful, deceptive, harassing, or fraudulent purposes, or to send unsolicited messages in violation of applicable law.

9. AI systems & third-party services

AI output can be wrong. The systems we build use artificial intelligence, which may produce inaccurate, incomplete, or unexpected results. You are responsible for reviewing AI-generated output before relying on it. Nothing produced by an IonLabs system is legal, medical, financial, or other professional advice.

Our services depend on third-party platforms — including hosting, telephony, AI model providers, payment processors, and messaging services. We are not responsible for outages, changes, price increases, or discontinuation of those third-party services, though we will make reasonable efforts to keep your systems running and to notify you of material changes.

Unless your Order states a specific service level, services are provided on a commercially reasonable, best-effort basis. We do not guarantee uninterrupted or error-free operation, and we do not guarantee any specific business result, lead volume, conversion rate, or revenue outcome.

10. Intellectual property

Your content — your logos, text, images, data, and brand materials — remains yours. You grant us a limited license to use it as needed to provide the services.

Deliverables. On full payment of all amounts due for an engagement, you own the custom deliverables we create specifically for you under that Order, such as your website files and your configured workflows.

Our materials. We retain ownership of everything we bring to the engagement or develop generally — including our templates, frameworks, prompts, code libraries, tooling, and know-how — and of any improvements to them. Where these are embedded in your deliverables, we grant you a perpetual, non-exclusive, non-transferable license to use them as part of those deliverables.

Portfolio. Unless you ask us in writing not to, we may identify you as a client and show non-confidential work we performed for you in our portfolio and marketing.

11. Confidentiality

Each party may receive non-public information from the other. Both parties agree to keep such information confidential, use it only to perform or receive the services, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.

12. Term & termination

These Terms apply while you use our website or receive our services. Either party may terminate an engagement for material breach if the breach is not cured within 30 days of written notice. We may suspend or terminate immediately if you use the services unlawfully, fail to pay after notice, or create risk to our systems, our other clients, or third parties.

Sections that by their nature should survive termination — including fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive.

13. Disclaimers

Except as expressly stated in these Terms or your Order, the website and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted, secure, or error-free, or that defects will be corrected.

14. Limitation of liability

To the fullest extent permitted by law, IonLabs will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or business interruption, even if advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the services will not exceed the amounts you paid to IonLabs in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless IonLabs LLC and its members, officers, and contractors from claims, damages, liabilities, and reasonable legal fees arising out of: (a) content or data you provide; (b) your use of the services in violation of law or these Terms; (c) messages, calls, or communications sent through systems operated on your behalf; or (d) your breach of these Terms.

16. Governing law & disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Clark County, Nevada, and both parties consent to personal jurisdiction there.

Before filing a claim, both parties agree to first attempt to resolve the dispute informally by contacting the other in writing and negotiating in good faith for at least 30 days.

17. General

• Changes. We may update these Terms. We will revise the “Last updated” date and, for material changes affecting active clients, provide notice by email at least 30 days in advance. Continued use after the effective date means you accept the updated Terms.
• Independent contractor. We are an independent contractor, not your employee, partner, or joint venturer.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If a provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Entire agreement. These Terms and your Order are the entire agreement between us regarding the services and supersede prior discussions.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.